Activation Studio Trust Page
Introduction
At Activation Studio, we’re committed to ensuring the security, privacy, and reliability of our Salesforce Marketing Cloud application. This trust page outlines our efforts to maintain and continuously improve our application’s trustworthiness.
Security
Data Security
We employ a variety of measures to protect your data, including:
- TLS encryption with data in transit
- AES-256 protection with data at rest
- Monthly and recurring data protection audits
- Explicit request for customers before temporary access is granted to logging data and database data
- User and role management to disable access at default
Application Security
Our application undergoes rigorous security testing, including:
- OWASP ZAP testing
- SQL injection
- Cross-site scripting (XSS) software attacks
- Unauthorized authorization and access to data
Incident Response
Our incident response process includes:
- Automated logging and trailing tools
- Identify and report incidents at the corresponding region
- Remediation and mitigation responses
- Informing (admin) users about the incident
Privacy
Privacy Policy
Please review our Privacy Policy for a comprehensive overview of our data privacy practices.
Data Usage
We use customer data to:
- Validate login requests
- Collect and process web behavior data
We ensure compliance with data protection laws, such as GDPR and CCPA, by
- Hosting applications in the requested region
- Having a security officer in place
- Complete regular privacy impact assessments
- Document, maintain and enforce privacy policies, procedures and processes
- Train employees in awareness
- Monitor and audit GDPR and CCPA compliance
Data Retention and Deletion
Our data retention and deletion policies include:
- < 5 minute for web data
- 30 minutes for user sessions
- 1 week for logging data
- 1 week for database snapshots
Compliance
Compliance Certifications
Activation Studio holds the following compliance certifications:
- ISO27001(in progress)
Third-Party Audits
We have undergone the following third-party audits or assessments:
- ISO27001(in progress)
System Availability
Uptime
Our historical uptime statistics are:
- Year 1: between 99.0% and 99.9%
- Year 2: between 99.0% and 99.9%
Performance Monitoring
We continuously monitor system performance using Google Firebase to proactively address issues and maintain a high level of service.
Disaster Recovery and Business Continuity
Our plans for disaster recovery and business continuity include:
- < 30 minute data backup for all database information
- System failover at > 50% of requests failed
Support and Resources
Support Channels
For assistance, please reach out to us through one of the following channels:
- https://activation-studio.com/contact/
- support@activation-studio.com
- +31850049792
For more information about our application and its features, visit our Help Center.
Security Best Practices
To help maintain the security of your account and data, we recommend the following best practices:
- Enforce MFA in Marketing Cloud
- Don’t share users in Marketing Cloud
- Rotate passwords in Marketing Cloud frequently
Updates and Announcements
Stay informed about important updates, announcements, or news related to security, privacy, or compliance in this section.
Contact Information
If you have any questions or concerns related to trust, security, or privacy, please don’t hesitate to contact us at support@activation-studio.com or +31850049792.